Effective: June 1, 2025
These Terms govern your access to and use of the MAXE website, apps, and services (the “Platform”) operated by Kadir Technologies (“MAXE”, “we”, “us”). By using the Platform, you agree to these Terms.
We operate under Moroccan law and CNDP guidance and align with international standards (GDPR, PCI DSS, ISO/IEC 27001, CCPA-equivalent principles). Our infrastructure is hosted on providers with audited controls (e.g., SOC 2 Type II, ISO/IEC 27001). These standards inform our program but do not replace your obligations under these Terms.
"According to Law 09-08, you have the right to access, rectify, and oppose the processing of your personal data."
User/Customer: Any natural person using MAXE to browse, order, or receive services.
Vendor/Merchant: Any home cook, store, restaurant, pharmacy or other seller offering goods/services via MAXE.
Delivery Partner: Independent couriers/partners who perform pickups and deliveries.
Order: Any purchase of goods/services placed by a User through MAXE.
Wallet: An in-app balance for refunds/credits and, where enabled, top-ups.
MAXE is a marketplace/intermediary: Vendors are the sellers and are responsible for their goods/services. Delivery Partners are independent contractors unless expressly hired by MAXE.
You must be 18+ or have verifiable guardian consent.
Provide accurate, complete registration details; keep them updated.
Account security: Keep credentials confidential; you’re responsible for activity under your account.
We may verify identity (KYC), suspend, or close accounts to protect Users, comply with law, or enforce these Terms.
You agree not to:
Use false identities, create multiple accounts to abuse offers, or share accounts.
Circumvent fees, ratings, or safety systems.
List, purchase, deliver, or request illegal, unsafe, or restricted items (see §10).
Interfere with the Platform (scraping, reverse engineering, DDoS, fraudulent chargebacks).
Harass or discriminate against other users or partners.
Use the Platform for any purpose contrary to Moroccan law or applicable international obligations (e.g., sanctions).
We may investigate and take action (warning, suspension, termination, legal referral).
The Platform enables browsing, ordering, dispatch, tracking, and payment facilitation.
Availability: Menus, stock, delivery slots and zones are dynamic and may vary.
Acceptance: An order is accepted when (a) the Vendor accepts, and (b) payment is authorized (where applicable).
Changes/Cancellations: See §7.
Third-party responsibility: Vendors are responsible for quality, safety, compliance, descriptions, allergens, and labeling; MAXE provides tools and oversight but does not manufacture goods.
Prices are shown tax-inclusive unless stated. Delivery/service fees, packaging, and surcharges may apply by zone/time/weight.
Vendors set base prices; MAXE may operate promotions or dynamic delivery fees.
Receipts show line items: goods, delivery/service fees, discounts, taxes.
Pricing errors: we may cancel/refund clearly erroneous orders.
Accepted methods: cards via licensed PSPs, mobile payments, Wallet balance, and where permitted Cash on Delivery (COD).
Wallet: used for instant refunds/credits; non-transferable; no interest; may have limits or KYC requirements. You can request a payout to your original payment method when legally and operationally feasible.
COD (if enabled): driver may collect the exact due amount; proof (photo/PoD) required. Failure to pay may lead to account action and recovery processes.
Chargebacks: We may contest card disputes where delivery proof exists.
User-initiated cancellation: within 2 hours post-checkout unless order is already accepted/prepared/dispatched (fresh food often moves fast).
Right of withdrawal: within 2 days of receipt where permitted by Moroccan consumer law; exclusions apply (e.g., perishable foods once prepared/opened, personalized items, hygiene-sensitive goods).
Vendor/Platform cancellation: possible for stock issues, address problems, safety, or compliance.
Refund windows: typically within 7 business days to original method; Wallet refunds may be instant.
Evidence: For issues (missing/wrong/damaged), submit photos promptly (usually within 24 hours of delivery).
Compensation: We may offer partial refunds, re-delivery, or credits based on policy and evidence.
Windows & SLAs: ETAs are estimates; weather/traffic may affect timing. We operate geo-fenced zones and batching for reliability.
Risk & title: Transfer from Vendor to you upon delivery (or pickup). If you choose unattended drop, risk transfers upon drop proof.
Access: You must ensure our courier can reach the address and provide contact responsiveness.
Failed delivery: If unreachable or address invalid, we may return/ dispose of perishable items and charge applicable fees.
Compliance: Vendors must meet Moroccan regulations and ONSSA-aligned hygiene; pharmacies must comply with dispensing laws; prescription items require valid documentation.
Allergens & ingredients: Vendors must provide accurate information; Users with allergies must read labels and ask questions before ordering.
Packaging & presentation: Clean, sealed, correctly labeled.
Provenance: Vendors warrant they have the right to sell listed goods.
Audits & de-listing: We may audit and suspend non-compliant vendors.
Not allowed (illustrative, not exhaustive):
Alcohol, tobacco/nicotine, recreational drugs, non-compliant pharmaceuticals/medical devices, hazardous materials, weapons, counterfeit goods, stolen items, obscene/illegal content.
Items violating international sanctions/export controls; items from entities/countries restricted by applicable laws may be withheld unless compliance proof is provided.
Any item we deem unsafe or non-compliant for our marketplace.
Users may post ratings, reviews, photos they created.
You grant MAXE a non-exclusive, worldwide, royalty-free license to host, display, and use such content in connection with the Platform.
We may moderate, hide, or remove content that is abusive, fraudulent, defamatory, discriminatory, obscene, or irrelevant to a transaction.
Reviews should reflect genuine experiences; paid/fake reviews are prohibited.
Promotions (e.g., free delivery, samples, credits) may be time-boxed, zone-specific, or user-limited and can be withdrawn at any time.
Abuse (multi-accounting, voucher resale) is prohibited and may void benefits and lead to account action.
We use geolocation to show nearby vendors, estimate delivery, and improve safety. You may disable location, but some features will not function.
Background location (for couriers) is used to provide live tracking and proof-of-delivery.
We may modify features, test beta functions, or suspend parts of the Platform for maintenance or legal reasons. Continued use signifies acceptance of updated Terms.
All Platform content (software, trademarks, UI, text, graphics) is owned or licensed by MAXE/Kadir Technologies.
We grant you a limited, revocable, non-transferable license to use the Platform for personal, lawful purposes.
You may not copy, distribute, reverse engineer, or create derivative works without express permission.
We process personal data lawfully, fairly, and transparently, for specified purposes (account, orders, payments, support, safety, analytics).
Your rights (subject to law): access, rectification, deletion, portability, objection, restriction.
Security: encryption in transit/at rest where appropriate; access controls; incident response.
Breaches: we notify CNDP and affected users where required.
See our Privacy Policy for full details including cookies and retention.
Payment gateways, mapping, SMS/notifications, analytics, and hosting providers support our operations. Your data may be processed by these providers under contractual safeguards. We are not responsible for third-party outages but will act to restore service.
Support via in-app chat or email/phone during operating hours.
Resolution flow: (1) contact support with order ID and evidence → (2) good-faith investigation → (3) remedy per policy.
If unresolved, the parties will attempt amicable settlement. Failing that, disputes are handled per §22.
The Platform is provided “as is” and “as available”.
MAXE does not guarantee uninterrupted service, exact ETAs, or that vendors will always have items in stock.
For home-cooked/perishable food, you acknowledge inherent variability; always review allergen info and storage/consumption guidance.
To the fullest extent permitted by law, MAXE is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, data, or goodwill.
Our aggregate liability for any claims relating to a specific order shall not exceed the amount paid for that order (excluding tips), or 1,000 MAD, whichever is lower.
Nothing limits liability for fraud, willful misconduct, or where prohibited by law.
You agree to indemnify and hold harmless MAXE, its directors, employees, and partners from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your: (a) breach of these Terms; (b) violation of law or third-party rights; (c) misuse of the Platform.
These Terms are governed by Moroccan law, including Law 09-08 (data protection) under CNDP oversight and applicable consumer protection rules.
Exclusive jurisdiction: competent courts in Morocco (primary venue: Casablanca), without prejudice to mandatory local consumer rights.
We are not liable for delays/failures due to events beyond reasonable control (e.g., natural disasters, strikes, war, government actions, major network/utility outages).
We may suspend or terminate accounts for policy breaches, fraud risk, non-payment, or legal requests. You may close your account at any time; obligations incurred before closure survive (e.g., unpaid amounts, lawful data retention).
You may not assign or transfer your rights or obligations under these Terms without our consent. We may assign to an affiliate or in connection with a merger or acquisition.
These Terms (plus the Privacy Policy, Refund/Return Policy, and any module-specific policies) constitute the entire agreement. If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
We may send notices via in-app messages, email, or SMS.
Contact: info@maxe.ma • +212 669-068-798 • 10 Quartier Iziki Jdid, Marrakech.
We may update these Terms to reflect operational, legal, or security changes. Material changes will be notified in-app/email with the effective date. Continued use after the effective date constitutes acceptance.
A1. HomeFood (Mothers/Home Cooks)
Perishable food exclusion from withdrawal once prepared/opened.
Hygiene & allergen disclosure mandatory; photo proof and prep time SLAs apply.
Ratings < certain thresholds may trigger review, retraining, or suspension.
A2. Grocery/Marketplace
Fresh/temperature-controlled items follow safe-handling/drop-off rules.
Substitution rules: you may opt in/out; price differences are adjusted.
A3. Pharmacy
No medical advice. Where permitted, OTC only unless the Vendor is licensed for prescription items; prescriptions must be verified. Age restrictions apply.
A4. Parcel
Content responsibility is on the sender; prohibited/restricted items still apply; packaging must protect contents; declared value may be required.
A5. Delivery Partners
Independent contractors; must follow road safety laws, proof-of-delivery, and cash-handling SOPs when COD is enabled. Misconduct may lead to de-activation.
